Frequently Asked Questions (FAQs)

Attn: Patient Relations Department
113 Lielmanis Avenue
Hurlburt Field, Florida 32544

• Request for a second opinion from your primary or specialty care provider. If your request for a second opinion is not granted, contact the Patient Relations Department via one of the two methods below:
  • Patient Feedback Manager
  • Hand deliver to the Patient Relations Department, Building 91020, First floor, in the Main Clinic.
• Please include the following information in your appeal:
  • Full name and SSN of sponsor
  • Full name of patient requesting a second opinion
  • Reason(s) for request

• Space Availability is also known as “Space-A”.
• Space-A patients are:
  • TRICARE Standard / Extra beneficiaries (active duty family members, retirees, eligible family members of retirees)
  • NATO members/Partners for Peace Countries / Reciprocal Agreements
  • Ex-service maternity
  • Secretarial designees
  • Dependent parents and parent in-laws
  • Federal Judges
• Space-A beneficiaries are eligible for care but at a lesser priority access for primary care compared to that of TRICARE Prime beneficiaries.
• Space-A beneficiaries are advised to walk-in or call the clinic directly and speak with the Clinic Manager or the Clinic Customer Service Representative.
• For additional information on Space-A, please contact a Health Benefits Advisor at 850-811-3912.

• Please send your compliments to the Patient Relations Department via one of the three methods below:

  • Attn: Patient Relations Department
    113 Lielmanis Avenue
    Hurlburt Field, Florida 32544

  • Patient Relations Manager
  • Comment Card (located in each clinic)
  • Hand deliver to the Patient Relations Department, Building 91020, Room 1B118

• Please send your concerns to the Patient Relations Department via one of the three methods below:

  • Attn: Patient Relations Department
    113 Lielmanis Avenue
    Hurlburt Field, Florida 32544

  • Patient Relations Manager
  • Comment Card (located in each clinic)
  • Hand deliver to the Patient Relations Department, Building 91020, Room 1B118