Due to the government lapse in appropriations, updates to this site may be limited. When the lapse in appropriations ends, we’ll resume normal operations. If you have a scheduled appointment or other business at the MTF, please verify with your provider or applicable office within the MTF to ensure there are no changes in schedule. For questions about TRICARE during the shutdown, please visit www.tricare.mil/shutdown.

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1st Special Operations Medical Group - Hurlburt Field FAQs

Patient Relations

How do I contact the 1 SOMDG Patient Relations?
1st Special Operations Medical Group
Attn: Patient Relations Department
113 Lielmanis Avenue
Hurlburt Field, Florida 32544
Patient Relations Manager
Telephone: 850-881-5210
How do I request an interpreter (foreign languages and American sign-language)?
Call the Patient Relations Department during normal working hours at 850-881-5210, Monday through Friday, from 7:30 a.m. to 4 p.m.
How do I request a second opinion?
- Request for a second opinion from your primary or specialty care provider. If your request for a second opinion is not granted, contact the Patient Relations Department via one of the two methods below:
  - Patient Feedback Manager
  - Hand deliver to the Patient Relations Department, Building 91020, First floor, in the Main Clinic.
- Please include the following information in your appeal:
  - Full name and SSN of sponsor
  - Full name of patient requesting a second opinion
  - Reason(s) for request
How can I request a social worker?
Ask your primary care manager to submit a consult. Please note that beneficiaries are required to meet certain criteria in order to utilize these services.
How can I request a case manager?
Ask your primary care manager to submit a consult. Please note that beneficiaries are required to meet certain criteria in order to utilize these services.
How can I request my medical records?
Call the Patient Administration Department, Medical Records at 850-881-1795 or visit the Medical Records in Building 91041.
What is space availability (Space-A)? How can I get an appointment as a Space-A beneficiary?
- Space Availability is also known as “Space-A”.
- Space-A patients are:
  - TRICARE Standard / Extra beneficiaries (active duty family members, retirees, eligible family members of retirees)
  - NATO members/Partners for Peace Countries / Reciprocal Agreements
  - Ex-service maternity
  - Secretarial designees
  - Dependent parents and parent in-laws
  - Federal Judges
- Space-A beneficiaries are eligible for care but at a lesser priority access for primary care compared to that of TRICARE Prime beneficiaries.
- Space-A beneficiaries are advised to walk-in or call the clinic directly and speak with the Clinic Manager or the Clinic Customer Service Representative.
- For additional information on Space-A, please contact a Health Benefits Advisor at 850-811-3912.
How can I send a compliment?
- Please send your compliments to the Patient Relations Department via one of the three methods below:
  - Attn: Patient Relations Department
    113 Lielmanis Avenue
    Hurlburt Field, Florida 32544
  - Patient Relations Manager
  - Comment Card (located in each clinic)
  - Hand deliver to the Patient Relations Department, Building 91020, Room 1B118
How can I send my concerns?
- Please send your concerns to the Patient Relations Department via one of the three methods below:
  - Attn: Patient Relations Department
    113 Lielmanis Avenue
    Hurlburt Field, Florida 32544
  - Patient Relations Manager
  - Comment Card (located in each clinic)
  - Hand deliver to the Patient Relations Department, Building 91020, Room 1B118
How can I request to appeal a bill?
To request to appeal a bill, please contact a Health Benefits Advisor at 850-881-3912.
How can I volunteer my services at the 1 SOMDG?
To volunteer within the 1 SOMDG and the outlying clinics, please contact the Red Cross Office at 850-382-0887.

Urgent & Emergency Care FAQs

What should I do if I have a non-life-threatening health issue?
Call or visit your nearest urgent care facility if you have a non-life-threatening health issue. If you have a life-threatening health issue, call 911 immediately.
What should I do if I have a life-threatening health issue?
Call 911 immediately.
What should I do if I’m still unsure if I need urgent care?
Call the Military Health System Nurse Advice Line to speak to a registered nurse about your health concern.
Does Hurlburt Field Air Force Base provide emergency care services?
No.
Does Hurlburt Field Air Force Base provide urgent care services?
No.

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