Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 

Health Services

Family Health

We provide non-emergent outpatient medical care to enrolled retiree and dependent beneficiaries. Services include treatment of acute illness and injuries, routine health care, ongoing disease management, minor procedures and preventive medicine. 

Due to COVID-19, Family Health is maximizing telemedicine appointments to increase access to health care while maintaining the safety of our patients by supporting physical distancing measures; face-to-face appointments may be arranged with your primary care manager team after evaluation and screening via a telemedicine appointment. 

Walk-in services have been suspended. After coordination with the PCM team, enrolled beneficiaries may have their blood pressure checked, receive follow-up wart treatment, acute sore throat and strep-throat assessment, acute urinary tract infection symptoms in non-pregnant females. They may also receive B-12, testosterone injections or Depo-Provera injections. Depo-Provera injections are given between 11 and 13-week intervals. If it has been more than 13 weeks since your last injection, you must have a pregnancy test first. After a negative pregnancy test and meeting other criteria, you may receive your injection.

Facial coverings are mandatory for in-clinic face-to-face appointments. 
Don't forget to keep your family's information up to date in DEERS!